BigPineCones.com

Your premier destination for all your BIG pine cone needs!!!

 

Frequently Asked Questions



What Is Our Return Policy?
Since BigPineCones.com is offering nature-related goods we do not issue refunds once the order is accomplished and the product is sent. No pine cone is alike, just like no snow-flake is alike. Our Pine Cones are collected from the ground. Pine Cones are not produced in a factory or by people. Pine Cones are a product of nature. As a customer you are responsible for understanding this upon purchasing any item at our site. BigPineCones.com will exchange pine cones, but not for a monetary value. Pine Cones may be exchanged by mailing your pine cones back to us at your cost and paying for return shipping on the new pine cone. By ordering any product from our site or over the phone, you have agreed to the above terms.

How Quick Does My Order Ship?
Usually orders ship within 1-2 business days and take between 2-6 business days for shipping depending on your location for a total of 3-8 business days. Note: All orders paid through PayPal will take 1 additional business day & orders paid using an electronic check through PayPal will take an additional 4-5 business days to allow payment to clear.

Can we cancel our order?
Once your order has been placed and paid for it may not be cancelled. Please confirm that your order is correct before clicking on the "Place Order" button. If you notice an error on your order please contact our customer service department within 1/2 hour.

How do we measure our pinecones?
Our pinecones are measured from the tip of the cone to the longest point. Sometimes the longest point is the attached stem. The stem length will not exceed 4 inches.